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STX.COM ORDERS

Thank you for choosing STX! Get ready to Play Huge on the field, pitch or ice with your new STX gear.

We promise to process your order as fast as possible between Monday and Friday. Any orders received after 2 p.m. EST will be processed the next day. For any shipping questions, please give us a call at 1.888.789.7894 between 9 a.m.– 5 p.m. ET Monday – Friday and we would be happy to help.

STX.COM FIELD HOCKEY & ICE HOCKEY RETURNS

Most items purchased on STX.com can be returned for any reason within 30 days of the shipping date (some restrictions apply). After 30 days, items must be unused, unopened and may require original packaging.

Please review the STX.com return policy below for specific product return guidelines.

FIELD HOCKEY RETURNS

How to Initiate a Return Online

  1. Sign in as a STX.com member or guest and follow the on-screen prompts.
  2. During the returns process, you will be provided with a mailing label you can use for your return.

If you wish to order a new product, you can initiate the return online, then call us to place a new order. We'll waive the shipping costs for the new order.

Returns are processed within three business days of receipt.

FIELD HOCKEY RETURN POLICY

STX CLOTHING

WITHIN 30 DAYS OF SHIP DATE

MORE THAN 30 DAYS SINCE SHIP DATE

May be returned for any reason

Must be UNWORN, UNWASHED and include original tags and packaging

If you believe your STX clothing has a material or manufacturing flaw, we will accept your return as long as the merchandise was manufactured less than two years ago.

  • Tags on STX clothing and gear do not display the manufacturing date. We may deny your return if we determine the product was manufactured more than two years ago.

Some STX products feature a limited warranty. Check the documentation that came with your original purchase for more information or visit the STX warranty page.

OTHER STX ITEMS

WITHIN 30 DAYS OF SHIP DATE

MORE THAN 30 DAYS SINCE SHIP DATE

May be returned for any reason

Must be UNUSED and include original tags and packaging

Some STX products feature a limited warranty. Check the documentation that came with your original purchase for more information or visit the STX warranty page.

ICE HOCKEY RETURNS

After 30 days, we review each request on a case-by-case basis. We remain committed to empowering athletes everywhere and we always want to try to assist. So we'll do our best to make it right as long as your request is reasonable.

At this time, we do not offer exchanges through STX.com. If you would like to get an item in a different item, size or color, simply send back the product you have for a refund and place a new order on www.store.stx.com .

Standard Returns - Please begin the return process here .

Risk Free Trial Warranty - Please begin the Risk Free Trial Warranty here .

For more information about our Ice Hockey product warranty, please visit the STX warranty page

This is the fastest and most efficient way for you to get your replacement item or give us a call at 1.888.789.7894 between 9 a.m.– 5 p.m. ET Monday – Friday and we would be happy to help.

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